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Terms & Conditions
Article 14 of the Welfare of Animals (Transport) Order 1997 requires that we provide the information requested below.
You will be liable to cover the cost of repair for any damage caused by your horse. You will have the opportunity to check the horse transport vehicle before a journey and agree any damage, as arguments will not be entered into upon return. Any contents are entirely your responsibility.
We advise you to insure your horse for transportation. We advise you to place travel boots, tail bandages and a poll guard on your horse for travel.
The drivers take all reasonable precautions, however, in the event of an accident please note that you are personally liable for your horse in the event of injury or damage sustained to or by your horse.
For insurance purposes we ask that you let us load your horse for you. Should you wish to load your horse yourself please note that you would not be covered under the terms of our insurance.
Should it not be possible to load your horse, a call-out fee will still be charged which will take account of mileage already travelled and time taken attempting to load your horse.
Should your horse be very unsettled in the trailer, we reserve the right to refuse to transport the horse and a callout fee will still be chargeable.
It is requested that you follow in a vehicle behind the horse transport vehicle. Children under 18 must be supervised by an adult at all times and in particular at the time of loading / unloading.
It is company policy not to feed hay to horses in transit, unless this is specifically requested by the owner. On longer journeys regular rest stops are made, where horses will be offered water and hay (if appropriate).
Please note that you are personally liable for your horse during transport.
Prices quoted are based on an approximate estimation of distance to be travelled, but the price is a firm quote for the job unless circumstances dictate we have to take a much longer route. Should your horse take longer than half an hour to load, an additional charge of £12 per hour will be charged. Please note that the mileage calculated is based on a round trip from our base in Penzance Cornwall to transport your horse and then back again to Penzance.
Waiting time is charged at £12 per hour.
We can carry a limited amount of tack or rugs on with your horse, but the insurance for these items is your responsibility.
We ask that you pay a deposit when booking the transport. The deposit will usually amount to 50% of the total cost.
Payment is due on the day of transport less any deposit already paid to us. Cash is the preferred method of payment, cheques will be accepted only with a valid Cheque Guarantee Card.
NO CREDIT CARDS ACCEPTED.
All bookings must be confirmed by phone 24 hours before travel.
Please sign and date below to confirm your acceptance of these terms and conditions
Signature
Date
Please print this page, sign and date and bring with you on the day of your horse transport
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